FAQ's

Port Plastics Online

Port Plastics, Inc - Phoenix/Tucson Region

Address: 120 E. Corporate Place Suite 12
Chandler, AZ 85225

Phone: 480-813-0849

Toll Free: 800-395-7378

eMail: phoenix@portplastics.com

Please follow the guidelines below to ensure that all returns are processed as quickly and efficiently as possible:

    • Call 480-813-0849 to request a Return Authorization number.
    • Be sure to write your RA number on the shipping label. (Returns will not be accepted unless accompanied by this number).
    •  
    • All returns must be in their original packaging and shipped back to the Customer Fulfillment Center from which they originated.
    •  
    • Please include a copy of your invoice or packing slip.
    •  
    • Claims for discrepancies in shipment must be made within 7 days of receipt of merchandise or they will not be accepted.
    •  
    • Materials returned after 30 days from date of shipment will not be accepted.
    •  
    • C.O.D. returns will not be accepted.
    •  
    • Altered or etched items will not be accepted.
    •  
    • Computer Software
      Unopened software may be returned for credit. Opened software will be replaced only if defective.

Repairs

  • Please call our Technical Service Department at 1-800-645-7270 for the address and phone number of the authorized service center nearest you.
  •  
  • Cut-to-Length Products
    Because of the special nature of the products, we will be glad to cut products to length per your specifications. Cut-to-length products, however, are considered final sale and may not be returned for credit.